Privacy Policy

Shopivou ("we", "us") respects the privacy of our visitors and customers and is committed to protecting their personal data. This policy explains what information we collect, how we use it, and how we protect it.

1. Information We Collect

• Order details: name, phone number, Emirate, and address — used to process and deliver your order.
• Contact information: when you reach out to us by email or messaging channels.
• Usage data: basic technical information about how the site is used, for improvement purposes.

2. How We Use Your Information

• To process, confirm, and deliver your orders, and provide customer support.
• To communicate with you about your orders or enquiries.
• To improve our products, services, and shopping experience.
• For marketing purposes within applicable regulations — you may opt out at any time.

3. Sharing & Third Parties

We may work with trusted service providers (such as shipping and delivery partners, and advertising and analytics platforms, including social media platforms) only as needed to operate our business. We do not sell your personal data, and we share only what is necessary to deliver our services, in line with each provider's policies.

4. Cookies

Our site may use cookies to improve your experience and measure performance. You can manage cookies through your browser settings.

5. Data Security

We apply reasonable technical and organisational measures to protect your data against unauthorised access or use.

6. Your Rights

You may request to access, correct, or delete your personal data by contacting us at info@shopivou.com.

7. Changes

We may update this policy from time to time, and will post any changes on this page.

8. Contact

For any privacy enquiry, contact us at info@shopivou.com.